Dopravné podmienky
Delivery options
The available delivery options are displayed on the website and can be selected by the customer during checkout. Prior to delivery, the courier will contact the customer by email and/or phone to confirm the delivery time.
Shipping costs
Shipping costs are always displayed in the cart summary before the order is confirmed. All prices are stated in EUR and include VAT.
Delivery times
Goods are delivered no later than 30 days from order confirmation. The customer will be informed of the expected delivery date by email once the order has been dispatched.
Should any delay occur, the customer will be informed without undue delay. If the delivery period is expected to exceed 30 days, the Seller will request the customer's approval of the extended delivery date. If the customer does not agree to the extended period, the customer may cancel the order and will receive a full refund.
Order cancellation
The customer may cancel the order free of charge at any point after placing it. Cancellation requests are to be sent to support@zajo.com, stating the order number, name, email address, and a description of the ordered goods. Any payment already made will be refunded within 14 days.
Receipt of goods
The customer is encouraged to inspect the packaging upon delivery for any damage:
- If the packaging is damaged, the customer should notify the courier immediately and inspect the goods in the courier's presence. In the event of damage, a written record should be prepared and signed by the courier's representative.
- If the packaging shows signs of unauthorised opening, the customer is entitled to refuse the shipment.
- For deliveries without a signature (pickup points, parcel boxes), any damage must be reported within 48 hours of receipt. Claims regarding transport damage submitted after this period may not be accepted.
Lost or delayed shipments
If a shipment has not arrived within the expected delivery period, the customer should contact support@zajo.com. If a shipment appears to be lost or its proper delivery is otherwise at risk, the Seller will notify the customer by email and arrange a replacement delivery. The customer will receive a consent form ("Consumer consent to replacement delivery of goods") for signature; the replacement shipment will be dispatched once the signed form has been returned to the Seller. In the event that both shipments are delivered, the customer is entitled only to the goods actually ordered and paid for, and is obliged to refuse the duplicate shipment or return it within 7 days at the Seller's expense.
Failed deliveries
If a delivery is unsuccessful, the payment will be refunded within 14 days of the goods arriving back at the Seller's warehouse.
Contact
Email: support@zajo.com
Zajo Design s. r. o., Ul. 29. augusta 1646/6, 924 01 Galanta, Slovak Republic